Returning your Earasers?
Yes...it even happens to us! We will go to great lengths to make things right! Whether the size you ordered isn't ideal for your personal canal size, or you are considering returning due to filter strength, if you are in need of a repair, if you have to replace it, or renew it----we aim to please! We are proud to be the only earplug company to be able to accommodate you to these lengths. We realize your first time with Earasers may not be perfect due to size or attenuation you are exposing yourself to, but we strive to work with you to get you the best possible fit and feel for your unique needs!
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us or call directly and we’ll take you through the process.
We are so confident that you will agree Earasers are the most amazing earplugs you have ever worn; if not, we will gladly refund your purchase price (less shipping) within the first 30 days of your original purchase from our www.earasers.com.au online store. Contact us within 30 days of original purchase, to obtain a Return Merchandise Authorization (RMA) Number. See below for contact information.
You will need to include the following with your merchandise return:
* Original Product
* RMA # you receive from us.
* Original receipt (or On-Line Store Invoice) with “Date of Purchase” circled.
* Written notification of why you changed your mind (please tell us so we can get better!)
---> We strongly suggest you ask your Postal Carrier about "Tracking Options" on your package being sent to us, for those rare occasions when an item might not reach us.